Shipping & Returns
Shipping Policy
Orders will be dispatched within 7 Days from the day of Placing Order.
Customers will receive Tracking ID via Email, SMS on Dispatch of their Orders.
For any Physical damage, Bud Drop or delays caused during transit, we will be unable to take responsibility.
SHIPPING MODES & The RESPECTIVE SERVICES :
1. STANDARD SHIPPING:
Our Standard Shipping Partner is the SPEED POST by India Post. Once the order is dispatched vis Speed Post, It is the responsibility of every customer to to reach the plants on time. In cases of delays, we cannot take responsibility as we will be unable to do anything much because sometimes they may not respond to complaints from us as well.
2. EXPRESS SHIPPING:
Our Express Shipping Partners are the BLUE DART, DELHIVERY and FedEX. Our customer service team will be available on working Hours to Track and Raise Complaints on delays arising through express shipping mode, if requested by the customer.
​
As there will be ongoing sales both offline and online, the status of sales and availability may be quite not possible to be updated immediately online.
​
In such rare cases, the product you order online may be out of stock and to make up for this we provide you Replacement or Refund options.
Return & Exchange Policy
REPLACEMENT- You can order other available products of any cost.
​
In case the payment already made is in excess, we will refund the extra amount.
In case the payment already made is in deficit, you shall have to pay the remaining amount.
REFUND- When you are not interested in buying other products, we will refund the entire amount paid.
​
NO RETURNS.
We do not appreciate returns as the returned plants may perish by the time they reach us. We are not responsible for any damaged that is caused to the Package during Transit.
​
We process orders at once we receive them, being live plants we dry them before they are being packed. So, orders cannot be cancelled once placed in usual scenario. Under rare circumstances like misplaced orders/ unexpected payment debit, we will consider cancellation. At such cases you may contact us at contact@chedigal.com Orders such cancelled will be refunded in 2-3 working days.​
Any refund accepted in case of replacement/return/cancellation for any transaction done through website will be processed in 2-3 working days via the same mode of payment or any such mode the customer indicates.